Full Time

Commercial Service Delivery Manager

Indianapolis, IN
Customer Success
Our goal as a Services team is to accelerate Lessonly’s usage and adoption while reducing barriers of entry for current and prospective Lessonly customers. The Services Delivery Manager will be responsible for the delivery of our Services Packages primarily to our Commercial customers. Clients invest in Lessonly to transform the way that learning and training happens inside their organization. Fortunately, we license a best-in-class platform to help. But for clients to go from 0-60 quickly and for renewing clients to actualize full potential, our Services department owns the design, delivery, and enablement internally for our Services offerings. Currently Lessonly’s Services offering is focused on supporting customers through Content and Planning. As a member of the Services Team, you’ll work collaboratively with other Services team members as well as the Sales and Account Management(AM)) teams. Your Primary Responsibilities Lessonly’s Commercial Services Packages support our Customers in three main areas: Planning: Working with our customers to understand what content they need, what they have and where that falls in terms of ownership, priority and timeline. This is managed through our Better Work Action Plan (BWAP) process. Building: Transforming existing customer content into best-in-class Lessonly Lessons. Assessing: Understanding how our Customer’s Lessonly Learning Program is impacting their business and ensuring their content strategy supports their current priorities. The Services Delivery Manager role engages with our customers on a quarterly basis. As an SDM, you’ll be able to directly impact the success of our customers as it is your job to understand our Customer’s training program needs and work with them to create a plan both Lessonly and our Customer can execute against. You will be managing/coordinating a number of Services customers at one-time, with varying levels of Learning Program complexity and development. Your primary responsibilities include: Attend Customer Kickoff calls and speak confidently to the Services process Initial development of the Better Work Action Plan (BWAP) via two, one-hour Workshops Execution of the BWAP throughout the year through Workshops, working closely with the Customer and the Lessonly Account Manager Ensuring that all Services projects are delivered on-time, within scope and within budget Supporting ongoing alignment of the BWAP with the Customer’s ever evolving priorities Monthly and Quarterly coordination with the Account Manager Identifying Services upsell and expansion opportunities within that customer Constant updating of customer delivery via Salesforce Communication to the Manager of Commercial Services Delivery regarding status, opportunities, issues and ideas Occasional content transformation support Requirements To be successful you must be curious, motivated and thrive on planning projects and working with and across teams. You must have: 4-6 years of work experience, preferably in training or enablement Experience with Lessonly, preferred Excellent client-facing and internal communication skills Excellent written and verbal communication skills Drive and be self-starting with the ability to identify next steps and finish them Strong organizational skills including attention to detail and multi-tasking skills Good time management skills Experience managing projects Interest in learning about new businesses, industries and positions Ability to travel for 1-3 days, 1-3 times per quarter (Currently suspended due to COVID-19) A friendly, collaborative and genuinely helpful nature Prior experience in Sales Enablement, Training Lead, Corporate Learning or Training, Customer Service, or Consulting are required. Lessonly Benefits Health Insurance - Medical, vision, dental, and life plans available. Disability Insurance - Short-term and long-term coverage. Paid Parental Leave - Because time with your new baby llama is important. Unlimited PTO - We believe in making time for life, so we like to keep this benefit simple. 401k Plan - Save and prepare for the future with us. Equity - When we win as a team, you should win, too. Flexibility - What works best for you, works for us—whether that means you’re in the office, at a coffee shop, or at your kitchen table. We have llamas working in Indy and across the U.S. We also provide everyone with a tech stipend to keep their tech rocking and rolling smoothly. Work Happier - Our community is one of recognition and fun. From company-wide shoutouts to dogs in the office to our vibrant Slack workspace, we’re constantly collaborating and celebrating together. Make Indy Brighter - Every year, we select four organizations that serve kids in Indianapolis and dedicate our time, money, and talent to them. Making time to volunteer and give back to our community matters. Professional Development - We learn from experts, community leaders, and each other constantly. From Mass Classes and workshops to company events and daily conversations, we’re always growing. Accessibility - We’re conveniently located in the Monon16 neighborhood, right by the Monon Trail and the Red Line if you prefer to run, walk, bike, or bus to work. Self-Care - We have in-house yoga, ping-pong, Peloton bikes, a meditation room, a library for silent work, a mother’s room, wellness groups, and more because we’re humans first and llamas second.
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